Problem Solution
Before shipment, we will conduct multiple tests on the tortilla machine to ensure it operates normally when the customer receives it.
If the machine malfunctions during later use, our product manager will check the cause of the fault through a video call and assist in repairing the machine.
Warranty
We provide a 2-year warranty.
During the warranty period, customers can provide us with video evidence to rule out improper operation factors.
- If the machine has minor issues, we will send replacement parts, and our product manager will guide the customer through the repair of the tortilla machine via video call.
- If there is a serious issue that cannot be repaired, we will send a brand-new machine to replace the old one.
Explanation of Improper Operation
Generally, our tortilla machines are very stable in performance, and faults that occur during use are mostly due to improper operation.
Therefore, we have prepared user manuals and videos for common problem solutions, and we will send an additional set of spare parts along with the tortilla machine to the customer.